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Readers Respond: What Are Your Apple iPhone Complaints?

Responses: 70

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Sure, lots of people like the iPhone a lot. But any iPhone user knows it's not perfect. Whether you've encountered bugs or if there are things about the design of the iPhone (or the people who love it) that frustrate or annoy you, share your iPhone complaints here. [Don't post requests for tech support here, as they won't be answered. Ask tech support questions in the forum.]

IMPORTANT: If your complaints are about iOS, 7 please add them to the iOS 7 Complaints page. This page is for general iPhone issues. If you post iOS 7 complaints here, I will delete them.

Share Your Complaints

Buyer Beware

First, Apple told me their products are designed not to work if not charged regularly and that this was a common problem.. To further explain, he told me my iPod was irreparable and the newer products were specifically designed this way. After purchasing a new macbook online, I was informed that there was a hardware problem with the brand new product sent and that they could not return by phone. I would have to go to the Apple Store and get it fixed, but they did not have an appointment until August 12th. Then since I waited for an appointment, I would no longer be able to return the defective product as it had now hit the two-week mark. I logged into my iTunes accounts, only to find out that since I logged onto the old (not working) computer with it, all of my files and music were deleted from the two accounts. When everything was done, they transferred ALL of my purchases back to me, with the exception of songs that were “modified” by the artist. I got 1 Song out 1000s of files.
—Guest Lauren

iPhone 4S

I have had my iPhone 4S for a little over a year and the bluetooth would not work correctly so I assumed it was not compatible, but now my Wi-Fi connection will not work at all. Can anyone tell me how to fix it or get it fixed? [Try this: http://ipod.about.com/od/iPhoneHelp/fl/Wi-Fi-Grayed-Out-on-iPhone-Heres-How-To-Fix-It.htm -Sam]
—Guest Herb

iPhone advert

Hi. I would just like to state iPhones are the worst fones on the market plus the advert with showing the iPhone as a baby monitor with camera and that it can turn lights off in your home is b******* false advertising. Am gony make this goes through all the right channels you idiots. [Uh, the iPhone can indeed control lights and work with a baby monitor if you have the right accessories. I've done it. -Sam]
—Guest darren

Apple not all they're cracked up to be

Have had multiple charging issues with all iPhones in the house (3), now the charging port on one of the phones will not hold a charger cable long enough to hold the charge and Apple could care less! Wanted to charge me $270 to fix it!!!! Customer service rep was condescending jerk!!
—corigizmo

Ringtones

Its crazy that if you BUY a ringtone from iTunes that you actually cannot use it on your phone??? Why is that???????? [That doesn't quite make sense. All ringtones sold on iTunes should work fine on your iPhone. -Sam]
—Guest Cathy

I was an iPhone lover

Very sorry to say that the iPhone 4S is suck with the Wi-Fi issue... and it's overheating much more than a heater.. dear Apple, you may not know how much I worked hard to buy an iPhone but you totally cheated and hurted me a lot.. with a lot of love .. ;-(
—Guest Abin Luka

GD

I brought iPhone through online. I face 2 issues in 1 week of time. All the accessories seems fake (that too in the box piece). iPhone 4S has KNOWN ISSUE WITH iOS 7.1. Still Apple is finding solution i.e how to respond me so that I can be quiet and not taking step to fix the problem. [If the accessories weren't official, I'd be concerned about the condition of the iPhone from the seller. -Sam]
—Guest GD

Mrs.

Have bought 3 iPod 5 chargers. Cheaply made. Will not buy Apple products ever again. Pecan not afford new garages monthly.
—Guest Darlene Tomko

iPhone 4S keeps failing

1st phone went bad after 10 mths, 2nd 4S bad after 5 mths, 3rd 4S now going bad after 4 mths and Apple won't replace without $200 payment for a new phone. 4S was old technology when I first purchased Jan 2013, I am not buying another one 18 mths later, especially since the phone keeps failing. Apple won't replace the phone even though they agree it is only 4 mths old. I contend Apple gives refurb replacements, but Apple store manager insists that they are new phones. If so, shame on Apple for such poor quality phones.
—Guest jones22

iPhones are s***

iPhone chargers are pathetic. I bought one yesterday and today it just stopped working and no, it was not a cheap one. I bought it for $30. IPhones and Apple in general has so many problems, that's why android is winning. Samsung S5 here I come because Apple can't seem to do the job!
—Guest Josh

iPhone 4S common problem

2 years using an iPhone 4S but recently discovered its Wi-Fi and Bluetooth not working. Went to AXIOM service centre in Dubai; they told I have to pay AED 1100 for repairing. This phone 4S is with this problem long back and if I came before they will replace. My question, if your device has problems, then why don't call back the products?
—Guest Mishra

iPhone 5

I bought an iPhone 5 in January 2013. It broke for the first time in October and Apple changed my phone. Last week, my iPhone broke and I spent about 5 hours on the phone to get a new one or to repair the broken one. They told me they will give me a new phone if I go in an Apple Store. I went to an Apple Store and to get there I had to drive 4 hours. Once I was there they didn't want to give me a new one; they repaired the old phone. AND YOU KNOW WHAT? MY IPHONE BROKE AGAIN. SO THANK YOU APPLE FOR GIVING ME 2 BROKEN IPHONES WITH A REPAIR THAT DOESN'T WORK. YOU SPEND MORE MONEY BY GIVING ME 2 PHONES THAT AREN'T WORKING THAN ONE THAT IS WORKING FOR REAL.
—Guest amelie

Sold a 2nd-hand iPhone As New

I bought what I thought was a new iPhone from Virgin in Sept. 2012 only to find out in June 2014 that it has 2 serial and IMEI numbers and was registered in Bangkok in Aug. 2012, 1 month before I bought it. I made a complaint to Virgin and Apple as I had been to the Apple Store Perth several times, long story about going back and forward to the shop so won't go into all the details. Virgin were excellent and refunded all the money I had paid for the iPhone and released me from my contract early, they could not have been more apologetic. Apple on the other hand just messed me about, told me there was nothing they could do, couldn't provide a reason why my phone was registered in Bangkok, then ends up in a store in Perth 1 month later all wrapped up as if it was brand new. They offered me another 4S. I asked for a 5S to compensate me for all my trips into their store, car parking, fuel, time away from work and being made to feel as though I had been dishonest, the response from Apple, NO. [If Virgin sold you the phone, Apple was likely telling the truth that they couldn't provide a reason for the event. If Virgin had controlled the phone after they bought it from Apple, it would have been 100% Virgin's responsibility to solve the problem for you; Apple wasn't involved at all. -Sam]
—Guest Guest

Calendar function

The calendar function isn't fully operational. For the years preceding 1906, months are missing or are wrong and some years aren't listed at all. I wonder if this is a problem with just my phone or all iPhones. For historians and those in other professions, needing to know what day of the week in certain years can be useful information. If this is a system-wide bug, I hope it can be fixed.
—Guest Louis Jones

Sick of your company

I'm sick and tired of having problems with my iPhone every time I update my phone or my iTunes. I've given up on your company. I've contacted my service provider and I'm switching to a Galaxy S4 because I'm sick of Apple's b*******.
—Guest JeffMiller

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What Are Your Apple iPhone Complaints?

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