- I bought my wife an iPhone to take with her when she went to Canada to see her parents on her birthday. ATT supposedly had a presence up there for her to make phone calls and for data. Too bad it wasn't a large presence. In 4 days, my wife used around 100 mb before att flagged the account for excessive international charges. I received a notice that the cost per mb was 20 per mb. I spoke to ATT and they back dated an international addon for data bringing it down to 100. My wife lost cell coverage so she texted me alot. 200 text messages cost 100 dollars even though I had 1500 text messages on my account. The data was still downloading even though all the apps were closed. After another 100 dollars, i reported the phone as lost and had the service suspended. So my bill went from 100 to 2k to 600. I still cannot believe it even though I paid it. It is cause enough for me to switch to Verizon. At least with Verizon, its at 5 dollars a mb.
- —Guest Lithicus
$500+ Bill on my iPhone 4
- I went to cancun for vacation w/ the whole family. Had a great time. But when I came back, the phone bill was $500+!!! I was so screwed. just because I used the Internet for 30 minutes at the airport to catch up w/ my friends.
- —Guest Colin C.
iPhone Horror story
- Although roaming data is off on my iPhone, and I never used my iphone for surfing outside Sunrise (Switzerland) is charging me huge amount of data, even when my iphone is not in use at all. Any call to Sunrise for clarification was not useful. Can anybody help? Iphone representative told me it was impossible that my iPhone fetch the data by itself at current settings. Indeed at the same settings my (other with Swisscom working) iphone do not make any troubles !
- —Guest D.R.Kessler
Turning Off Data Roaming isn't enough
- My wife is on her way to Manila. She turned off data roaming in Detroit. When she arrived in Japan she turned on her phone. As she waited for her next flight several text messages downloaded to her iphone. You must turn off text messaging if you don't want to pay for those messages!! Fortunately I was in at my local AT&T store to do so yesterday and while they mistakenly said no texts could download with DR off, today the manager said he could reimburse me for any charges resulting from that misinformation. My AT&T store is great!
- —Guest JLarsgaard
one of the solution
- I had a bill shock($150) from 3.too when my iphone was roaming. this is what i did to stop data roaming, upgrade your iphone to OS4, then go to Settings>General>Network> then turn off Cellular data. so, from now on, you just use the wifi. turn on the cellular data only when you want.
- —Guest kish
Now I Know...
- I live in Italy, use a prepaid service, and was driving through Germany, turned roaming on for six minutes to look up something online, after six minutes my internet stopped responding and I received a message from TIM saying I was out of credit. I had put 60 euro on the day before, so it cost 10 euro a minute to use the roaming data. Telecom Italia Mobile (TIM) does not have a roaming data plan at all. You would think with all the travel within the EU, they would.
- —Guest C. Read
Fight back - part 3
- in 5 working days resend the email. 8) When they reply decide whether their responce is a) acceptable and reasonable (you got what you wanted), b) unacceptable but reasonable (they have offered you a decent deal) c) unanceptable and unreasonable (they wont negotiate). Now you have to decide whether you will take a only or a and b. Its important to decide when its worth accepting. For me there wasn't a price, but, one of my favourite sayings is its not the point, its the principle! 9)If you don't get a satisfactory answer inform them of this. Explain why its not good enough and again inform them that you are taking the matter to consumer affairs. Now lodge a complaint through your consumer affairs body and take it from there. 10) Finally. seek legal advice and pursue it. (principle!) Keep a record of EVERYTHING (emails included). Be prepared to fight for the principle of it. You will hit a few road blocks, they are counting on you giving up. Be calm, polite and reasonable.
- —Guest guest
Fight back - part 2
- continued... Mention what step you will take if you find there response unsatisfactory. Dont threaten, inform e.g. I have contacted consumer affairs and pending an unacceptable responce I will be pursuing the matter further. Also include the following line towards the end of your email: I would like to continue all correspondence related to this matter via email so I have an accurate an complete record of our conversations. 6) re read the draft email. Do not threaten, use abusive or foul language. Get someone else to read it and give feedback. Is it polite, firm and clear? Did you explain exactly what you are disputing and why? Words like misleading, outrageous, disgusted are all strong and evocative words, include them if applicable and appropriate. 7) Send your email to the complaints department and await a response. If they call simply state you will not discuss the matter over the phone and all correspondence should be via email like indicated. If you have received
- —Guest guest
Fight back - part 1
- I had similar case and successfully disputed the charges. Here's a few tips on how I did it: 1) Create a clear, clean, point form list with the following information: - Account name & number - Plan type - Plan inclusions - Plan extra's (data packs etc) - disputed amount (in dollars and mb/gb or whatever it is) 2) Gather up all your documents to support the above list i.e original contract, the actual bill etc 3) On another sheet of paper write down exactly why you are disputing it (I dont have the money, I cant pay, its ridiculous etc are NOT acceptable reasons). Acceptable reasons include incorrect charges, misleading information or advice etc. 4) Write down your plan of attack, e.g email customer service if that fails contact consumer affairs/protection if that fails seek legal advice. 5) Type up a draft email. Include all relevant account details, the disputed amount, the reasons why you are disputing and what resolution you seek
- —Guest guest
- I recently was given an iphone second hand. I could not not get my vodafone sim to work so tried using my sim from my company mb - which worked - unfortunately. I thankfully was the one who opened the bill which came to the Office and nearly threw up when I saw Telstra had charged $5,000!!!!! to my business mb number on the bill for not even making a call but as my phone was switched on and roaming (I had no idea) it clocked this up in 5hrs!!!! I am dead meat when my boss see's this, a single mother, and is probably worth losing my job over!
- —Guest Rachel
iphone roaming is basically a scam T.T
- I have a softbank (Japanese) iphone, and during my week's stay in America, I got a text message from Softbank on the fifth day stating that I had exceeded $300 this month. I'm not going home for another 2 weeks, but if it hadn't been for that notification, the bill would have probably exceeded $1000. The only warning I had ever gotten for such a crazy bill was at the Softbank store when I had bought the iphone, but the attendant had only briefly mentioned something about turning data roaming off overseas. I wish they would send a notification as soon as "roaming" began, instead of one after $300 wasted dollars.
- —Guest mai
- I came home to a phone bill of $1400, of which $666 was data roaming. What I can't understand is why the damned phone passively downloads data when it is in standby in my pocket, even if the phone's data roaming is on. I don't recall seeing anywhere a disclaimer saying this. Telstra don't care that I have racked up such a huge bill and they never warned me of the constant access at $15/mb. They did tell me though that they see this all the time with iPhones. Wouldn't they perhaps warn customers of this? Hmm perhaps it's too lucrative to tell everyone before a holiday.....
- —Guest David P
Roaming in the US is a rip-off too
- Came back from a trip in the US to a $1,200 Three mobile bill. I Guess AT&T (the us carrier) like to rip off international guests as much as any other carrier. This is a global issue and mobile companies want you to slip up. They are laughing all the way to the bank.
- —Guest Andrew
- I just spent two hours with ATT tech help and they kept insisting that I must have had data turned on if emails were downloaded. I am in France and have a data plan but have data roaming turned off. But one of the writers here answered my question: if you have a data plan, with data roaming turned off, when you turn your phone on-off-on again, data roaming is automatically turned on. That's what happened to me --- despite several calls to ATT no one warned me about that.
- —Guest pianoMD
- I rang Vodafone in transit in Singapore to ask to be put on their data roaming cap. 2 days before I was due to leave Thailand and was about to go shopping I checked my account to find a $4000 bill. And they are giving me 6 weeks to pay it! Who has that kind of money after a holiday? I rang and offered to pay them 400 a fortnight, but apparently this is not good enough and they expect me to pay my entire salary for the next 6 weeks. As if that's gonna happen. Only, now I'm worried about my credit rating I am going to have to take out a loan (I only just finished paying one off) so that they don't send me to the debt collectors.
- —Guest Ness