O2 Rip off
- You don't need to go away to be ripped off. O2 took my money even though I was set up for Wi-Fi only. Now they want £10 for me to see the data I supposedly used. I'm on pay & go so got no credit left. Anyway, why should I pay them? They say they have proof, they should show it for free. No, I'm not an idiot. My phone was turned off at night, turned on in the morning with a message saying, good news for £1 today you can have unlimited data, but they take the money there and then. Rip off.
- —Guest Jan
Europe roaming
- In Europe roaming charges got out of hand between countries, so the European Union has limited/capped charges and also if you spend more than about $75 in roaming they must text you and get permission to continue charging. Phone companies can be controlled!!!
- —Guest Bob
unbeleivable telestra charges
- I went India for two weeks and never used the cell phone. On return I get a bill from Telestra about $800 dollars. I argued but to no avail. My advice is to remove the SIM card as soon as you board the plane.
- —Guest Ghulam khan
Roaming charges from Verizon
- Returned from India to find that Verizon has charged me $163/- of roaming charges when we had not even turned our phone on. Even though the phone was off, Verizon listed several calls to "UNAVAILABLE" numbers. When I called Verizon, I was basically told I cannot challenge or dispute roaming charges and I need to pay these without questioning them. Have others had a similar experience with Verizon? What actions have you taken? I'm going to make a formal complaint to our state attorney general and see if we can get the charges reversed. These companies think they can pretty much get away with anything and should be stopped from fleecing customers. I would not have any issues paying for services I have consumed but should not be asked to pay for something I have not used.
- —Guest Sanjay T
Verizon
- Data tethering global hotspot, 45 mins, $2200. Months later still fighting with Verizon. Anyone had luck suing?
- —Guest S Farrar
Communicate
- Before you leave on your trip, make sure you call your provider & tell them when you're leaving, where you're going & when you're returning. Explain to them that you will only be using Wi-Fi & will have your data plan turned off. This way they know that you know they cannot cheat you. I travel internationally for business & I'd rather take the 10 or 15 minutes to do this than receive an outrageous bill.
- —Guest Joe
Sprint worked with me
- I went to France in March. I brought along my iPhone 4S and put it on airplane mode the whole time. I used Wi-Fi the whole time I was there and I had an international plan on my phone so I could talk to my mother. The bill on my phone came out to $180 (usually it's only $100) so I called them and they said that since they didn't put the international plan on my phone that I didn't have to pay the extra $80. Sprint is great and I love them.
- —Guest Random girl
Data roaming charges while flying???
- I just received my AT&T bill and there is a data roaming charge on it of $49. Maybe not much, but the time when they said data roaming was used is while I was still flying and while in customs (no phone). I tried discussing it with their representative and she gave me some crazy explanation that time does not matter, the phone itself is reporting, this is why there are data charges. When I asked why are then different amounts charged (3 different amounts within an hour) she was unable to explain. Does anyone nows how are these charges actually assessed?
- —Guest Liljana
Proactive is not negligence
- My partner just left the States for work overseas for 20 days. I made sure that his line had a world calling plan for cheaper rates, international texting plan, and added the highest inter. data plan. In 24 hours they said he used over 1000 MB, of which the plan covered 800. I asked them what can we do, he is on business for another 19 days. They said dispute the bill when it comes! I said how can you not offer a real business plan for people who travel overseas, or at least unlock the phone so we can use our UK plan? AT&T is a joke. This is just why BlackBerry was the business phone of choice. I said we just took a trip and I was charged for over 800 MB of usage but I reset my phone to show cellular usage while we were gone and it said I used only 40 MB. How can the phone be so off? Something is really wrong with their data usage figures. I guess some of you have no idea what traveling on business means. It means you can't just shut off your phone!!
- —Guest Daniel
Stupido from Australia
- I had just upgraded to an iPhone - I went overseas. I have tinnitus - so I was happy to see that there was a radio app on my phone. I just used it of a night to help me get to sleep - the noise of the radio cancels out some of the ringing from the tinnitus. Cost me $37,000 for 2 weeks. After feeling massively sick - crying was the next best option.
- —Guest STUPIDO from Australia
UNEXPLAINED $1500 BILL
- Traveled to Europe with data disabled. Accessed Wi-Fi only in free areas for 8 days. Returned to Australia to discover $1500+ charge on my bill which is usually $80-85 per month. Still negotiating with Virgin Mobile over this one. Thoroughly happy with iPhone and Virgin to date, but unless this matter is reolved satisfactorily I will be binning both!
- —Guest Bill
Roaming With Data Shut OFF!!!
- I don't care what the "self proclaimed" iPhone *Connoisseurs* out there say, but the iPhone SUCKS! I was lucky my bill wasn't that high (now that I've seen the $70,000.00 or even $1,000.00) but still paying €150.00 (Euros) for something I didn't even use is THEFT! These companies should be held accountable for not providing a *fool*proof data disabling button that is effective! How can your bill run up while your phone AND DATA are turned off??? I gave away my iPhone because it kept on sucking money and it wasn't at all pleasant an experience. It's not like it's the only phone out there. This hasn't even once happened with my Blackberry!!! Which is why I suspect this problem is only with the iPhone. The most expensive phone and worst at the same time! Apple is never seeing any of my money! Alright I admit I still like their iPod. I'm more for the 2nd generation Classic though.
- —Guest Superior
These are all reasons
- ...why average people shouldn't be allowed to have phones. To the people who say "those saying turn off your data must work for phone companies" - yes, some of us probably do. We know that if you're outside of your network, you'll pay through the nose if you use data. We know that we have to turn data right off. We know we have to shut our network off, because you WILL pay for every text you get while you're roaming. Not understanding or comprehending the way the system works doesn't mean their rules shouldn't apply to you. "I guess it's not such a smartphone after all", that's like blaming the car for a drunk driver having an accident. Really, it's a classic case of survival of the fittest. There are a LOT of unfit phone users out there, and I have no sympathy for any of you. Learn to use your phone, or don't travel, or just plain don't have a phone.
- —Guest Steve
Horror Experience Bill amount 70,000 USD
- Hello Guys -- I am from Kuwait. I went to India last month on my holidays. My data roaming was on, but I was not using internet as I had my own local blackberry. After 4 days, I got a call from my service provider stating that they are disconnecting my line as bill amount has reached more than $50,000 USD. I was shocked and I asked them why were they waiting till now? How come it has reached to that amount? It was the shock of my life. I wrote an email to my Company, as it was my company line and raised a dispute with the service provider. So far we got only one report from service provider claiming that I used 4 GB data in 3 days, which is not possible at all. The case is still in dispute and I hope to have some justice on that. I think there was some iPhone bug. I am still not sure, neither is the service provider.
- —Guest Sumit
Leigh
- 3 company ripped my international roaming for a few days for more than $1600. I need to log a complaint. Can anybody give me some tips for how to defend in this case?
- —Guest Leigh
