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Reader Reviews : User Review: Asurion iPhone Insurance

User Rating 1.5 Star Rating (75 Reviews)


There are a number of companies that offer insurance for the iPhone. Asurion insures many kinds of cell phones, including the iPhone. Read on for reviews of Asurion's service by actual customers.

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::::::::::::::::::::::BEWARE::::::::::::::::::::::::::::: I have never used them. Never replaced a phone. Checked my cc bill and found a $199 charge from Asurion. Now I have to waste time disputing i…More

"Have had nothing but success with Asurion"

Have had nothing but success with Asurion. Am reading reviews and was shocked. I have used them many times for grandkids' iPods and have been surprised at how pleased I was with the results. Most com…More

"Do not use them."

Asurion sucks. They have terrible customer service and the representatives do not know what they are doing. They do not send you enough information to restore your phone and they send you cheap repla…More

"Customer Service Reps are rude and lack empathy"

My new iPhone 5S 32G ($750 retail value- purchased April 1, 2014) was stolen on May 16th, 2014, about 9PM EST. I called to report it to AT&T immediately and deactivated the service to prevent intrude…More

"Bad business to send a used phone."

I needed to order a replacement iPhone and when the phone arrived, after being charged $169.00, it was a refurbished phone and not a new phone. When I called and told them that no one told me I was g…More

"I felt that was a big lie"

The moment that I found out that I had lost my cell phone at the beach, I called Verizon to cancel my service and contacted Asurion for a replacement phone. I had been paying five bucks per month for…More

"I would never recommend services from Asurion"

I used Asurion to replace a phone that was stolen in March of 2014. I called Asurion for a replacement phone, and at first they were very helpful in the shipment of a new phone. However, when I recei…More

"Don't waste your time on this company!"

I have canceled my service after being treated so poorly this afternoon. I have an iPhone 5 with a faulty power button. The only way it works is to press down on it with a heavy hand. This morning as…More

"Do not waste your money"

WARNING!!!! Do not waste your money on added insurance:Monthly payments will not cover loss, damage, theft, liquid damage, or out of warranty malfunction.For example, if your iPhone screen cracks, yo…More

"No Courtesy by Asurion Whatsoever"

Turned in a claim by phone for my iPhone and it was processed and APPROVED on 4/28/2014. I was told by a supervisor (Alma) I should receive my new phone the next day, no later that 2 days as it was a…More


Horrendous! They sent me (and 4 other customers I know) bad replacement phones. It take a minimum of 4 hours of your time to set up the refurbished phone they send you and to reset your old phone to …More

"They do not address the dissatisfied customers"

Well, I wrote something on Asurion's Facebook and, surprise, it's gone today. Like I said yesterday, they only comment on good experiences ... never comment when they have a dissatisfied customer. Th…More

"Someone else now has my number"

DO NOT PURCHASE THIS INSURANCE. They neglected to inform me the phone I spent $200 on was used (there are dinks on the back side) and that I would have access to the phones previous owners voice mess…More

"Nobody knows what they're doing."

Awful service. Nobody knows what is going on. I haven't been able to replace my phone for a week because although I was made an authorized user, they dont have the information. Awful awful awful. Nob…More

"Not A Happy Customer"

Not A Happy Customer... I've been a Verizon customer for years. My iPhone 4 cracked and I was told by VZ rep that I should file a claim. So I called Asurion and requested a copy of my policy ... inst…More

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