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Fixing Apple Airport Express Problems


apple airport express troubleshooting

The Airport Express Base Station

image copyright Apple Inc.
Apple’s Airport Express base station is a terrific addition to iTunes. It allows you to stream music from your iTunes Library to speakers throughout your house. But what happens when something goes wrong? Here are some Airport Express troubleshooting tips.
Difficulty: Average
Time Required: Varies

Here's How:

  1. If the Airport Express has disappeared from the speakers list in the lower right-hand corner of iTunes, try the following:

    Make sure your computer is on the same Wi-Fi network as the Airport Express. If it’s not, join that network.

  2. If your computer and the Airport Express are on the same network, try quitting iTunes and restarting it.
  3. If that doesn’t work, unplug the Airport Express and plug it back in. Wait for it to restart (when its light turns green, it has restarted and connected to the Wi-Fi network). You may need to quit and restart iTunes.
  4. If that doesn’t work, try resetting the Airport Express. You can do this by pressing the reset button on the bottom of the device. It’s the small, soft plastic, gray button. This may require a paper clip or other item with a small point. Hold the button for about a second, until the light flashes amber.

    This will reset the base station password so you can configure it again using the Airport Utility.

  5. If that doesn’t work, try a hard reset. This erases all data from the Airport Express and lets you set it up from scratch using the Airport Utility. This is a step to take after all others have failed.

    To do this, hold the reset button for 10 seconds. Then set the base station up again.

    Got a tech support question? Ask it in the discussion forums.

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