1. Technology
You can opt-out at any time. Please refer to our privacy policy for contact information.

Discuss in my forum

How To Reset or Restart a Frozen iPod Video in 3 Steps


Restarting an iPod Video
image copyright Apple Inc.

Hardly anything can be as annoying or potentially frightening as a frozen iPod video that stops responding to your clicks. But don't worry, that doesn't mean it's time to buy a new iPod; your current one is probably fine. It just needs to be restarted. Luckily, resetting a frozen iPod video is pretty easy. Here’s how you do it.


Difficulty: Easy

Time Required: Less than 1 Minute

Here's How:

  1. First make sure that your iPod’s hold button isn’t on. This is crucial, since the button being on can make the iPod appear to be frozen when it's not. The hold button is the little switch at the top left corner of the iPod video that you can move to “lock” the iPod’s buttons. If this is on, you’ll see a little orange area at the top of the iPod video and a lock icon on the iPod’s screen. If you see either of these, move the switch back and see if this fixes the problem.

  2. If the hold switch wasn’t the problem, continue through these steps. Next, move the hold switch to the on position and then move it back to off.

  3. Hold down the Menu button on the clickwheel and the center button at the same time. Hold these together for 6-10 seconds. This should restart the iPod video. You’ll know the iPod is restarting when the screen changes and the Apple logo appears.

  4. If this doesn’t work at first, try repeating the steps.

  5. If repeating the steps doesn’t work, try plugging your iPod into a power source and let it charge. Then repeat the steps.

  6. All everything on this list doesn't work, you may have a hardware problem with your iPod, and ought to get support from Apple.

  1. About.com
  2. Technology
  3. iPhone / iPod
  4. iPod & iPhone Support
  5. How To Reset or Restart a Frozen iPod Video in 3 Steps

©2014 About.com. All rights reserved.