Sometimes, problems with making purchases from the iTunes Store are so tricky or weird that you can’t follow the standard report a problem process for getting iTunes support.
Since iTunes support requests are launched from that page, what do you do when the thing you’re having a problem with isn’t listed there?
This page lists the most common iTunes Store problems and how to fix them, offers messageboards where users help each other, and gives you a way to directly email the iTunes customer support team.
Browse this site to find the topic that describes the problem you’re having. If the articles about the problem don’t help, scroll to the bottom of the page. You’ll see an envelope icon and a “Contact Us” button. Click that button to send an email to iTunes support explaining your problem and they’ll help you out.