When using a Mac, you may sometimes find that your purchases from the iTunes Store don't play properly. You may also find that you can't connect to the iTunes Store. When one or both of these things happens, iTunes may show error -9800, -9815, or -9814. Even though these are different error numbers and seemingly different problems, they all stem from the same problem.
Cause of the Error
These errors result from your Mac not having the proper date and time settings, according to Apple.
Systems Affected
- Mac OS X
- iOS
- iTunes
- iPhone
Fixing iTunes Error -9800, -9815, or -9814
To fix these errors, you just need to make sure that your date and time settings are correct. Here's how to do that:
- Begin by quitting iTunes
- Click the Apple menu at the top left-hand corner of the screen
- Choose System Preferences
- Click Date & Time icon in the System section (the 4th row)
- Check the box next to "Set date and time automatically." This ensures that your computer's date and time are automatically set using an Internet-based date and time service provided by Apple
- If your Mac's date and time are set correctly, close the System Preferences window and retry accessing the iTunes Store.
- If it's still wrong, uncheck the box and manually set the date and time. Try to access iTunes again.
If this doesn't fix the problem, contact iTunes support or your local Apple Store for more help.
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